Refund Policy

Refund Policy

Last Updated: 10.1.25

​

At velocity Automotive, we strive to provide excellent service and ensure that every booking meets your expectations. We understand that plans can change, and we aim to handle cancellations and refund requests fairly and transparently.

​

1. General Policy

All sales and bookings made through our website are considered final. Refunds are not guaranteed and are issued solely at the discretion of [Your Business Name]. Each request will be reviewed individually based on the circumstances and our ability to accommodate changes.

​

2. Cancellations and Rescheduling

If you need to cancel or modify your booking, please contact us as soon as possible.

• Cancellations made within [X hours/days] of the scheduled appointment or service may be eligible for rescheduling at no additional cost.

• Last-minute cancellations (within [4 hours], unless otherwise stated) are not eligible for refunds, but may be rescheduled once, subject to availability.

• Failure to attend a scheduled appointment (“no-show”) will result in the forfeiture of your booking fee and will not be eligible for rescheduling or refund, unless otherwise agreed upon.​

​

3. Company Discretion

Refunds or credits may be issued at the discretion of [Your Business Name] in cases such as service errors, technical issues, or extenuating circumstances. We reserve the right to determine the appropriate resolution, which may include a full refund, partial refund, or rescheduling option.